Whole Roast and Spuds Details

The roast meat, hot potatoes and gravy (optional) are in a foam box for easy transport and will stay beautifully hot for at least 2 hours. All foods must be handled with the 2 hour/4 hour health department rule from designated pick up time, unsure? Please ask!

What do you, the Customer, need to supply?

If a “pick up” has been ordered the organiser will need to supply a carving knife, board, drip tray etc for carving on site. If a”Carve and Go” has been ordered Hot Rod’s Roasts bring all equipment but will need  provided  a sturdy table to carve on. We also need clear and easy access and to park close due to the amount of boxes to bring in out.

It is very important to supply the correct amount of salads, breads, etc to ensure that you don’t run out of meat. We recommend 265g of mixed salads per adult head and 2 slices of bread. Salads should always be presented before the meats on your buffet table. The organiser  will need a volunteer to look after your salads etc as we are only there to carve, at larger or faster functions it is best to have a volunteer put the meat onto the plates.

Hints and Tips Allow enough room for your buffet on the day, a poorly organized function can sour a happy occasion. Have your tables at least 1 meter away from the wall so we can stand behind to carve the meats and face your guests. It is also easier to be set up away from the guests and close to a door, garages and front verandas are ideal. Please do not put us in a back corner.

Travel Fees  As we serve functions all over Melbourne we have a travel fee which goes towards the cost of getting our staff on site for their wages, fuel and car use. Click here to see travel fees for your suburb.

What do I do now?
Quote? If you would like a Quick Quote and to check our availability please click on the link below.

Definite Booking

Once you have received your quote and would like to proceed simply fill out the booking form which is on the reply letter. We will send a deposit now payable invoice, once deposit is paid your booked in!

When booking your function only an estimate of your guests is required. No later than 5 working days prior to midday, usually Monday, you must ring if you want to change your head count. If we have not heard from you we will assume that your estimate number is your final figure. Please DO NOT RING after this time as we will have done all our calculations, staff roster, & orders. Fresh stock can not be sent back. Any changes after this time incur a $25 charge, in some cases we may be able to add heads to your function, not reduce.

We reply to all quotes and bookings on Mondays and Thursdays.

If you are unsure please feel free to ring us and discuss it further. 9729 9111

Terms, Conditions and FAQs

DEPOSIT

Deposits are non-refundable on cancellation. To secure this quote as a booking please do so by paying the deposit and booking fee by the nominated due date. On receiving your deposit Hot Rod’s Roasts will commit to providing your function as quoted. If a deposit is not receive your within 5 working days from the day the invoice was processed it will be assumed the function is not required and the quote/booking will be removed.

REFUNDABLE BOOKING FEE and FINAL CONFIRMATION

When booking your function only an estimate of your guests is required. No later than 5 working days prior, usually Monday, you must ring (not email) before 12.00 to check your function details and make changes eg your head count. Once confirmed we will refund your booking fee. In the event you don’t call Hot Rod’s Roasts before 12.00 we will assume your function is as per your original booking, will calculate your weights and measures, order your stock, organise our rosters and staff and send you a final invoice. If you call after this time it will take an hour to repeat this process and therefore will need to claim the booking fee to cover wages. Additional booking fees will be charged for the same reason if other changes are made later in the week, in some cases we may be able to add heads to your function, not reduce. If Hot Rod’s Roasts have not heard from you within 4 working days from your function we will assume that your function is cancelled and you will lose your deposit.

PAYMENT Most customers pay once they have confirmed their final numbers. You can do this by direct bank transfer, credit card over the phone or drop in with cheque or cash.

PRICING and QUOTES are subject to change in the event of unforeseen circumstances effecting business eg flooding, fires etc. If your quote has changed you have the option to withdraw reclaiming monies paid minus $100 handling fee.

SERVING TIME.

It is always best to set your serving time later than usual as people are always late and not everything goes to plan! We arrive about 30 mins prior to serving according to the size of your function.

HOW MUCH FOOD IS THERE?

All “sit down” meal quantities are calculated according to the booked head count and we use the same calculations successfully week after week. We are able to keep an accurate count on numbers as we allow one plate per person. In the event that you have more people than you have paid for we “down tools” and consult with you on whether you are willing to pay for the extra people. If you are willing we then use our back up plates and cutlery, top up with any “emergency food” and serve what is usually left for seconds. This is painfully embarrassing for us, you, and most of all your guests, as they are left standing there while all this goes on. In the event you feel your guests are above the normal large serve which we allow, eg Sumo Wrestlers or a footy club who expect to eat meat all night, please discuss it with us.

MISCELLANEOUS

Hot Rod’s Roasts reserves the right to refuse a booking or to serve, eg rude or drunk guests. Hot Rod’s Roasts is fully insured for public liability, takes much care but no responsibility.

ALLERGIES

Hot Rod’s Roasts food may contain products that could cause an allergic reaction and take no responsibility in this case. Some of our food contains wheat, eggs, nuts and milk. We have a list of many of our ingredients available but in not conclusive as suppliers change their ingredients regularly.

Special Dietary Needs and Allergies, click “here”

PEAK PERIODS

We have a minimum of 60 heads for a served function for many dates in our peak times, we will notify you of this on booking. If your head count drops the minimum we can charge is for 60 in this case.

QUESTIONS? 

Please feel free to contact us over any queries you may have. It is often better to write down your queries over a couple of days and ask them in one go instead of repeatedly ringing . If you are a school or club, nominate one person to be in charge of communications with us as we often get several people ringing from one place.

With thanks, Rod and Anna Grenfell

Hot Rods Roasts 
5/29 Jersey Rd 
Bayswater VIC 3153
ABN: 41055201806